We’re committed to delivering through out the holiday season and the current pandemic. Please read below for some additional information regarding our delivery procedures.
Please note that due to the pandemic & the temporary impact of Brexit, delivery times maybe extended.
Free delivery is to UK mainland addresses only. Due to recent increases in our tariff, particularly to ‘Two Day Locations’, (which includes Northern Ireland, Scottish Highlands, Channel Islands, Scottish Islands, Isle Of Man, Isle Of Wight) we have had to restrict our free shipping over £50 to DPD Next Day (UK) locations.
For ‘Two Day’ locations, shipping will be free over £100 spend and is capped at £20.
If you need clarification on delivery charges or would like us to send your order next day, please contact us on Whatsapp Us or email shop@onestopchillishop.co.uk
Within the UK, fresh items once dispatched are sent on a next day service. However due to the nature of harvesting schedules, we do not guarantee same day dispatch. All fresh orders will be dispatched in a timely manner usually a maximum of 2-3 working days from purchase. If you require something more quickly, Whatsapp Us or email shop@onestopchillishop.co.uk
Please note, we do not offer international fresh deliveries.
If you require your items urgently, please Whatsapp Us or email shop@onestopchillishop.co.uk
We now offer delivery to any country in the world. For an accurate shipping cost, please load your basked and then visit the checkout page.
Delivery is usually next day after dispatch and we aim to dispatch all orders within 48hrs.
If you require your items urgently, please Whatsapp Us or email shop@onestopchillishop.co.uk
Our fastest delivery option is DPD Next Day – please note, you need to order by 1pm and it does exclude certain items (For example fresh goods which require longer time to prepare).
At the moment we do not have a timed delivery option, nor do we offer the option to nominate delivery for a specific day.
However, if you’ve got a special request, please do leave it in your order notes and we will do our best to comply.
If you require your items urgently, please Whatsapp Us or email shop@onestopchillishop.co.uk
First of all – we’re sorry to hear this. Unfortunately from time to time our delivery partners will delay, lose or damage things.
However, we believe in a first class service – so if any thing is lost, delayed or damaged, we will do our upmost to put this right for you. We can usually get a replacement to you next day, however please be advised that seasonal delays can affect the speed of Royal Mail services – if you require something urgently, please use a courier option.
If you need a delivery update or would like to report a problem/delay with your order, please contact us on Whatsapp or email shop@onestopchillishop.co.uk
